Postage, Delivery and Product Information
Our postage costs start from £7.50 and depend on the size and weight of the parcel for the UK Mainland. We do not generally post overseas, however, if you have a specific requirement please email us at theweeshadeshop@gmail.com and we can see if we can help.
Our standard shipping is 2-14 working days depending on whether the item required is in stock or whether it has to be made to order, however we always aim to get your product to you as quickly as possible. Your product will be carefully wrapped and packaged. If you require a personal message to be include with your order please advise at the point of order.
Bottle Adaptors
All bottle lamps are fitted with a bottle adaptor. Once the adaptor has been fitted into the bottle the shape pertains to that particular bottle. It is therefore advisable not to remove from the bottle as this can result in a loose fit and therefore change the structure of the adaptor.
Bulbs
The adaptor has a bayonet fitting and we recommend that MAX 40watt bulb be used.
Fire Resistance
All our shade panels comply with BS EN 60598-1-2008, the British Standard for Luminaries and are fire resistant. The PVC material has been tested in the Lighting Association Laboratories and has passed the glow wire test.
Returns
Customer satisfaction is our priority, however if you have any problem with your purchase please see the guidelines below:
Our return policy is 14 days. If more than 14 days since your purchase, unfortunately we can't offer you you a refund or exchange.
To be eligible for a return, the product must be in the same condition as when you received it, in its original packaging and in a resaleable condition.
All returns must be received by The Wee Shade Shop within 14days from receipt of delivery/purchase, with a copy of your order / receipt, to qualify for a refund or credit note.
A refund will be made within 10 days of receiving the product and confirming it is in a suitable condition to process a return payment.
To request a return please email theweeshadeshop@gmail.com with your proof of purchase and reason for returning the item.
We cannot be held responsible for any losses caused as a result of any postal, courier or third party services used when returning an item. We advise that you retain a proof of postage for your protection.
All postage costs are the customers responsibility unless the product is found to be faulty.
Returns should be sent in their original packaging to -
The Wee Shade Shop,
Foxholm,
Georgetown Village,
Dumfries,
DG1 4QP
Faulty or damaged goods
We can only replace an item if it is damaged or defective. In which case please email us (theweeshadeshop@gmail.com) within 24hrs of receipt of delivery including proof of order, details of the damaged or faulty item and a photograph. We will then be in touch to arrange a replacement or refund for you.
Our Privacy Policy
The Wee Shade Shop PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from theweeshadeshop@gmail.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Other companies that may have access to your Personal Information are: Royal Mail, MailChimp and PayPal.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, for search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-
s/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at theweeshadeshop@gmail.com
Contact Details
Business Name: The Wee Shade Shop
Email: theweeshadeshop@gmail.com
Phone: 07515992172
Street Address: Foxholm, Georgetown Village
Country: United Kingdom
Region: Dumfries and Galloway
City: Dumfries
Postal Code: DG1 4QP